Privacy Policy

1 About This Policy

Loomina ("we", "our", or "us") is a digital marketing company based in India, operating at loomina.in. We provide digital marketing services, promotional campaigns, and educational courses to businesses and individuals.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, engage with our services, or receive communications from us — including promotional emails, WhatsApp messages, and phone calls.

2 Information We Collect

We collect personal information that you voluntarily provide to us and information generated through your use of our services. This includes:

• Identity & Contact Details — Full name, email address, phone number (including WhatsApp number), and business name.
• Enquiry & Communication Data — Messages you send via contact forms, email, or chat; your queries about our services or courses.
• Course Enrolment Data — Details you provide when registering for or purchasing any Loomina course, including payment information processed through our payment partners.
• Marketing Consent Records — Records of your consent to receive promotional communications via email, WhatsApp, or phone call.
• Usage & Technical Data — IP address, browser type, device information, pages visited, time spent on site, and referral source, collected automatically via cookies and analytics tools.
• Business Information — For clients engaging our digital marketing services: company details, target audience data, and campaign-related information.

3 How We Use Your Information

We use the information collected for the following legitimate purposes:

• Service Delivery — To provide, manage, and improve our digital marketing services and educational courses.
• Promotional Email Communications — To send you newsletters, offers, course announcements, and marketing updates via email to the address you provided.
• WhatsApp Promotions & Updates — To send promotional messages, course reminders, offers, and service updates via WhatsApp to your registered mobile number.
• Phone Calls — To contact you via phone call for follow-ups on enquiries, service consultations, course guidance, or promotional outreach.
• Course Notifications — To send registration confirmations, class schedules, payment receipts, and course-related updates.
• Client Reporting — To prepare and share digital marketing performance reports and analytics with our clients.
• Legal Compliance — To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and applicable TRAI regulations.
• Website Improvement — To analyse usage patterns, improve user experience, and develop new services.

4 Marketing Communications

Loomina uses multiple communication channels to keep you informed about our services, courses, promotions, and updates. By providing your contact details on our website or to our team, you expressly consent to receiving communications through the following channels:

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any email
• Replying "STOP" to any WhatsApp message
• Contacting us at info@loomina.in

5 Data Sharing

We do not sell your personal information. We may share your data only with trusted third parties in the following limited circumstances:

• Service Providers — Email marketing platforms (e.g., Mailchimp, Zoho), WhatsApp Business API providers, CRM tools, and payment processors that assist us in delivering our services.
• Analytics Providers — Google Analytics and similar tools that help us understand website traffic and usage.
• Legal Authorities — When required by law, court order, or government authority in India.
• Business Transfers — In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

All third-party providers are contractually bound to handle your data securely and in accordance with applicable laws.

6 Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption on our website, restricted access to personal data within our organisation, and secure data storage practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Client and service data is retained for a minimum of 3 years after the end of the service relationship.
• Course enrolment data is retained for 5 years for record-keeping purposes.
• Marketing opt-in records are retained for the duration of our marketing relationship plus 2 years.
• Website analytics data is retained for 26 months as per standard analytics practices.

8 Your Rights

As a user, you have the following rights with respect to your personal information:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Correction — Request correction of inaccurate or incomplete data.
• Right to Deletion — Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent — Withdraw your consent to marketing communications at any time.
• Right to Object — Object to specific processing activities, including direct marketing.

To exercise any of these rights, please contact us at info@loomina.in. We will respond to your request within 30 days.

9 Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. These include:

• Essential cookies — Necessary for the website to function correctly.
• Analytics cookies — To understand user behaviour and improve our website.
• Marketing cookies — To serve relevant advertisements and track campaign performance.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

10 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11 Contact Us

For any privacy-related queries, please reach out to us at:

• Email: info@loomina.in
• Website: loomina.in